Delivery & Return Conditions

When you place an order electronically through the Qarnoza Perfume, Lotion, and Cosmetics website, you are considered to have accepted the preliminary information form and the distance sales contract provided to you.

Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws regarding the sale and delivery of the products they purchase.

Shipping costs (cargo fees) will be paid by the buyers. Each product purchased will be delivered to the person and/or organization at the address specified by the buyer, within a maximum of 30 days. If the product is not delivered within this period, buyers may terminate the contract.

The purchased product must be delivered complete, in accordance with the specified qualities in the order, and include any warranty certificates, user manuals, or other relevant documents.

If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days after learning of it. The total amount must be refunded to the buyer within 14 days.

For pre-ordered products, the 30-day legal period will start from the sale date announced on the product's sales page, and delays caused by the supplier company may occur. In the pre-order system, the planned delivery time may extend up to 10 weeks due to demand collection, production planning, and shipping times. In cases of force majeure (unforeseen and unavoidable situations), the delivery period will not be counted. The seller will inform the buyer of this situation in writing in advance. In such a case, the buyer may choose to cancel the order or wait for the delivery of the products by the original delivery date. If the buyer cancels the order, refund requests for products purchased through the pre-order system will be refunded to the buyer within 60 days of the written request. Refunds for installments will be returned to the buyer’s card account as installments.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the buyer fails to pay for the purchased product or cancels the payment in the bank records, the seller’s obligation to deliver the product will be nullified.

UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:

If, after the product is delivered, it is found that the credit card used by the buyer for payment was used by unauthorized persons and the bank or financial institution does not pay the seller for the product, the buyer is obligated to return the product to the seller within 3 days, with the shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

If force majeure situations that cannot be foreseen by the seller occur, and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order, and if the payment was made in cash, the amount will be refunded within 14 days after cancellation. If the payment was made by credit card and the order is canceled, the refund will be made to the bank within 14 days, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

The buyer must inspect the product before receiving it. If the product is damaged (e.g., crushed, broken, packaging torn, etc.), the buyer should not accept it from the courier. The product will be deemed accepted in good condition if it is received without any damage. After delivery, the buyer must take care of the product. If the right of withdrawal is to be exercised, the product must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

The buyer can exercise the right of withdrawal within 7 (seven) days from the date of delivery to the buyer or the person/organization at the designated address, by notifying the seller through the contact details below, without any legal or criminal responsibility and without providing any reason.

SELLER'S CONTACT DETAILS FOR NOTIFYING WITHDRAWAL:

Company Name: Qarnoza Perfume, Lotion, and Cosmetics Import Export SAN TIC LTD ŞTİ

E-commerce site address: WWW.QARNOZA.COM.TR

Address: Balabanağa MAH. Fethibey CAD. NO:14 Inner door no: 2 Fatih / Istanbul

Phone: 02125312027

Email: info@qarnoza.com

RIGHT OF WITHDRAWAL PERIOD:

To use the right of withdrawal, the buyer must send a written notification to the seller via registered mail, fax, or email within 7 (seven) days, and the product must not have been used in accordance with the "Products for Which Withdrawal Rights Cannot Be Used" section of this agreement.

USAGE OF THE RIGHT OF WITHDRAWAL:

The product’s invoice (for institutional orders, the return invoice issued by the institution must be sent together with the product). The product must be returned in its box, packaging, and with any standard accessories, without any damage.

RETURN CONDITIONS:

The seller must return the total amount and any documents binding the buyer within 14 days after receiving the withdrawal notification. The product must be returned within 20 days.

For products purchased through the pre-order system, return requests will be refunded within 60 days after the written request. Refunds for installments will be returned to the buyer’s card account as installments.

PRODUCTS THAT CANNOT BE RETURNED:

Products that are inherently non-returnable, single-use items, copyable software and programs, products that spoil quickly, or products past their expiration date cannot be returned. The right of withdrawal can only be exercised for products whose packaging is unopened, not damaged, and not used.

DEFAULT AND LEGAL CONSEQUENCES:

If the buyer falls into default when the payment is made by credit card, the buyer agrees that they will pay interest according to the credit card agreement with the bank and will be responsible to the bank. In this case, the bank may resort to legal actions; the buyer is responsible for any expenses and attorney fees, and in case of default, the buyer agrees to pay the damages caused by the delay in payment.

PAYMENT AND DELIVERY:

Payments can be made via bank transfer or EFT (Electronic Funds Transfer) to any of our bank accounts (in TRY) listed on the website.

You can use your credit cards for online single payments or online installment options. After completing the online payment, the payment will be deducted from your card at the end of the order.

Your order will be processed and prepared for delivery. Once approved, it will be delivered to the courier within 5 (five) business days. For out-of-stock products, the delivery period will be 6-8 weeks. You can track your shipment status using the tracking number provided with your order. The product will be delivered by the courier company designated by the seller. The shipping fee and any insurance costs will be added to the invoice amount, and the buyer agrees to pay these fees in advance